Privacy Policy

VIP REGEN MED DBA VIPrivate Care Longevity & Anti-Aging

Effective Date: Jan 1st, 2026

Important Notice Regarding Text Messaging Data

VIP REGEN MED DBA VIPrivate Care Longevity & Anti-Aging ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply "HELP" for assistance or contact us at concierge@viprivatecarelongevity.com
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking "unsubscribe" in our emails
• Opt-out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by VIP REGEN MED DBA VIPrivate Care Longevity & Anti-Aging.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

VIP REGEN MED DBA VIPrivate Care Longevity & Anti-Aging

Phone: +1 201-730-4783

Email: concierge@viprivatecarelongevity.com

Website: https://www.viprivatecarelongevity.com/

By using our website and services, you consent to this Privacy Policy.

Patient Privacy Policy: Medical and Health Information

This document applies exclusively to VIP Regen Med LLC d/b/a VIPrivate Care Longevity & Anti-Aging. Prime IV Hydration & Wellness, operated at the same address by Health & Longevity LLC, is a separate non-medical wellness business with its own privacy practices, financial policies, systems, and forms. Nothing in this document applies to Prime IV services, and no information collected under this document is shared with Prime IV except as you separately authorize in writing.

Related Documents

VIPC-ADM-002 — HIPAA Notice of Privacy Practices & Communication Consent. Governs your protected health information and how we may contact you.

VIPC-ADM-003 — Financial Agreement & Policies. Governs payment, cancellation, and refunds.

Each document is signed separately. Signing one does not commit you to another.

1. Who We Are and What This Covers

VIPrivate Care Longevity & Anti-Aging ("we," "us," "our," or the "Practice") is a physician-directed medical practice operated by VIP Regen Med LLC at 295 W Grand Ave, Unit C, Montvale, NJ 07645. This Policy applies to information collected through our website, in our office, by telephone, text message, and email, through our scheduling and intake systems, and through any other interaction you have with the Practice. It does not apply to third-party sites or platforms we do not control, even where we link to them.

This Policy is published on our website and provided to patients. It is not a form you sign. Your protected health information is separately governed by VIPC-ADM-002.

2. Information We Collect

2.1 Information You Provide

• Identity and contact details: name, date of birth, mailing address, email address, and telephone numbers.
• Scheduling and account information: appointment requests, preferences, and communications with our staff.
• Health information: medical history, current medications, allergies, treatment goals, consultation and procedure notes, clinical photographs, and laboratory or diagnostic results.
• Payment information: billing address and card or financial account details, processed by our payment processor. We do not store full card numbers on our own systems.
• Communication preferences: the consents you give or withhold under VIPC-ADM-002, and any later changes to them.

2.2 Information Collected Automatically

When you visit our website, we and our service providers may collect your IP address, device and browser type, pages viewed, referring URLs, and interactions with the site, using cookies, pixels, and similar technologies for functionality, analytics, and marketing measurement. You can control cookies through your browser settings; disabling them may affect site functionality.

2.3 Information From Third Parties

We may receive information about you from referring providers, your authorized representatives, and our scheduling, charting, payment, and analytics vendors, consistent with applicable law.

3. How We Use Your Information

• To provide, coordinate, and manage your care and the services you request.
• To schedule, confirm, reschedule, and remind you of appointments.
• To communicate with you about your treatment, findings, and follow-up care.
• To process payment and billing, and to administer memberships and packages.
• To operate, maintain, and improve our systems and internal processes.
• To meet our legal, regulatory, licensing, and professional obligations, including those of the New Jersey Board of Medical Examiners and the U.S. Food and Drug Administration.
• To detect, prevent, and address fraud, security incidents, and other unlawful activity.
• To send you marketing and promotional communications — only where you have given the separate consent in VIPC-ADM-002.

Health Information Is Treated Separately

Your protected health information is used and disclosed for treatment, payment, and health care operations as permitted by HIPAA and described in VIPC-ADM-002. We do not use or disclose protected health information for any marketing purpose that requires your authorization without first obtaining that authorization, and we do not sell your protected health information.

4. How We Share Your Information

We do not sell your personal information. We share it only as follows:

• Service providers: scheduling and intake platforms, charting and practice management systems, communications platforms, payment processors, IT and hosting providers, and analytics partners. Where a vendor handles protected health information, it does so under a written Business Associate Agreement.
• Treatment partners: other licensed providers involved in your care, including our Medical Director and consulting clinicians.
• Legal and regulatory: when required by law, subpoena, court order, or to cooperate with regulators, licensing boards, or law enforcement under conditions the law specifies.
• Safety: to prevent or lessen a serious and imminent threat to your health or safety or that of others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to confidentiality protections and applicable law. You will be notified as required by law.

5. Data Security and Retention

We maintain administrative, technical, and physical safeguards designed to protect your information against unauthorized access, use, alteration, and disclosure, including access controls, encryption where appropriate, staff training, and vendor due diligence. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. In the event of a breach of unsecured protected health information, we will notify you and the applicable authorities as required by HIPAA and New Jersey law.

We retain medical records and related information for the period required by New Jersey medical record retention rules and for as long as necessary to meet our legal, regulatory, and professional obligations, resolve disputes, and enforce our agreements. When information is no longer required, we dispose of it securely.

6. Your Choices

• Update or correct your contact and account information at any time.
• Opt out of marketing calls, texts, and emails. See VIPC-ADM-002.
• Limit cookies and similar technologies through your browser settings.
• Request information about the categories of personal information we hold about you.

We will not discriminate against you for exercising any privacy right.

7. Minors

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 through our website. Where the Practice provides any service to a minor, it does so only with the consent and involvement of a parent or legal guardian, and only where the service is permitted for that patient's age under the Medical Director's Age-and-Service Eligibility Matrix. If you believe we have inadvertently collected information from a child, contact our Privacy Officer so we can address it.

8. Third-Party Links and Platforms

Our website and communications may link to third-party sites and platforms, including scheduling, payment, and social media services. We are not responsible for their privacy practices. Review their policies before providing them with your information.

9. Changes to This Policy

We may update this Policy to reflect changes in our practices, technology, or legal requirements. The revision date appears in the header. Material changes will be communicated as required by law, and the current version will be available in our office and on our website.

10. How to Contact Us

295 W Grand Ave, Unit C, Montvale, NJ 07645 • 732.201.2753 • concierge@viprivatecarelongevity.com

You may also complain to the U.S. Department of Health and Human Services, Office for Civil Rights, 200 Independence Avenue SW, Washington, DC 20201 • www.hhs.gov/ocr. We will not retaliate against you for filing a complaint.