Frequently Asked Questions

All clinical services at VIPrivate Care are provided under the direction of our Medical Director, Scott Pearlman, MD. Our Director of Nursing oversees nursing practice, clinical protocols, and staff training. Treatments are administered by licensed clinical personnel operating within their New Jersey scope of practice, pursuant to physician-authorized protocols and, where required, patient-specific orders.

Yes. Every new patient completes a health history, an intake and consent packet, and a clinical evaluation before any physician-directed service is provided. This determines whether a service is appropriate for you, whether it interacts with your medications or conditions, and whether a different service would serve you better. Some services also require laboratory testing or additional clearance before they can be scheduled.

No. They are two separate businesses that share an address. Prime IV Hydration & Wellness is a non-medical wellness and hydration studio. VIPrivate Care Longevity & Anti-Aging is a separate, physician-directed medical practice, with separate ownership, records, payment systems, and staff. Purchases, memberships, credits, and packages are specific to the business where you bought them.

No. VIPrivate Care is a private-pay practice. We do not bill insurance, we are not a participating provider with any health plan, and we do not participate in Medicare or Medicaid. Payment is due at the time of service unless you are on an active membership or a prepaid package.

Sometimes, but not automatically. Eligibility is determined by federal tax rules and your plan administrator, generally requiring that the service treat or mitigate a diagnosed medical condition with supporting physician documentation. Services provided for general wellness or cosmetic enhancement are not eligible. We can provide an itemized receipt; please confirm eligibility with your plan administrator or tax advisor before you rely on it.

No. No physician, practice, or product can guarantee a medical or aesthetic outcome. Individual response varies based on your physiology, health status, and adherence to your plan of care. We will tell you honestly what the realistic range of outcomes looks like for your situation. Purchases are for the service performed, not for a specified result.

Your health history, current medications and supplements, allergies, prior reactions, pregnancy or breastfeeding status, and relevant laboratory results are reviewed before treatment is authorized. Some conditions are absolute contraindications for certain services, and our clinical team will decline to provide a service — including one you have already purchased — if it is not appropriate for you.

Our clinical staff are trained in recognition and management of adverse reactions, and our treatment areas are equipped and staffed under our Medical Director's protocols. If you experience a concerning symptom after you leave, contact us at (732) 201-2753 immediately. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department first, and notify us afterward.

We purchase from licensed United States distributors, manufacturers, and, where applicable, state-licensed and FDA-registered compounding pharmacies. We do not source from unlicensed or gray-market suppliers. Products are stored, handled, and documented under written protocols.

Do not stop, start, or change any prescribed medication without speaking to the prescribing physician. Bring a complete list of everything you take, including over-the-counter products and supplements, to your consultation — some interactions are clinically significant and will change what we recommend.

Yes. VIPrivate Care maintains protected health information in accordance with HIPAA, the HITECH Act, and applicable New Jersey privacy law. Your records are kept in a secured electronic health record, and access is restricted to workforce members with a legitimate need. Our Notice of Privacy Practices describes your rights in full and is provided at intake.

No. The two businesses maintain separate records systems and separate access controls. Non-medical wellness staff do not have access to VIPrivate Care clinical records.

Only with your permission, and only in the ways you authorize. At intake you tell us how you want to be reached for appointment reminders, clinical follow-up, and promotional messages — these are separate permissions. You may withdraw consent for marketing messages at any time; this does not affect appointment and clinical communications. Message and data rates may apply.

Clinical photographs are standard practice for aesthetic and body-contouring services and are part of your medical record. Using any image of you for marketing, social media, or before-and-after galleries requires a separate written authorization that is entirely optional, is never a condition of treatment or pricing, and may be revoked at any time.

Yes. Submit a written request and we will provide your records within the timeframe required by law.

Yes. Gift cards do not expire and no dormancy or inactivity fee is charged. Gift cards are not redeemable for cash except as required by New Jersey law, are not replaceable if lost, and may be used toward any service for which you are clinically cleared.

Yes, prices are subject to change. Prepaid packages are honored at the price and terms in effect when you purchased.

Often, yes — with two conditions. First, the substitute service must be clinically appropriate for you as determined by our clinical team. Second, the exchange is calculated at the then-current standard price of each service, and you are responsible for any difference in value.

If our clinical team determines you should not continue, we stop. The unused balance is refunded in full or converted to credit toward a service you are cleared for, at your election, with no administrative fee.

Monday, Wednesday, and Friday: 9:00 a.m. to 7:00 p.m. Tuesday and Thursday: 9:00 a.m. to 8:00 p.m. Saturday: 9:00 a.m. to 3:00 p.m. Sunday: closed to the public, available by appointment for private experiences. Online booking and messaging are available around the clock.

Sunday is closed to walk-in and general public booking and is reserved for private appointments and private experiences arranged in advance.

Yes. Fees are waived for documented emergencies, sudden illness, inclement weather, and, at management discretion, first occurrences. These policies exist because a held clinical slot is a real cost, not because we want to collect fees — call or message us and we'll work with you.

Yes. Every guest who receives a physician-directed service is a patient: each one completes intake, health history, and consent forms, and is individually screened and cleared by our clinical team before treatment, regardless of the setting or occasion. Guests who are not cleared can still attend and enjoy the non-clinical portions of the event.

Physician-directed medical services are provided at our Montvale location only. Delivering clinical services outside a permitted facility raises facility, supervision, emergency-response, and insurance requirements that we will not shortcut. We're happy to discuss off-site non-clinical experiences, educational sessions, and corporate wellness programming, or to host your group here.

Yes. We work with local employers on employee wellness days, executive health programming, and group memberships. Contact us to discuss. Any physician-directed service delivered through a corporate program follows the same evaluation, consent, and privacy standards as any other patient visit, and participation is always voluntary.

Phone: (732) 201-2753. Address: 295 W Grand Ave, Unit C, Montvale, NJ 07645. Messages received outside business hours are answered the next business day. For a medical emergency, call 911.